Curated gallery of the best UX design case study examples. She had been struggling with her disease for a long time when she started taking a new medication in a hospital. We break down what makes these examples of really bad UX—along with how your own team can avoid the same pitfalls. Downloads. A good case study adheres to a framework, or an overall approach. If we really want to care about the kind of influence our products have on the environment and society, we have to ask ourselves: How will my product change people? Keystone - UX redesign for a higher education platform. As we allow technology to infiltrate every field of our lives, bad UX design could become even more dangerous in the future. I attempted to simplify and streamline it…, Getting a little Headspace — a UX case study, Take a deep breath. How will my product affect the whole environment where we all live? The mood search: an insight timer case study, How I used Carl Jung “Psychological Types” theory in one of my UX projects, Tito Taglish: designing a language learning app, The Art of “Frankenstein-ing”: when and how to combine designs through rapid A/B testing. Action-driven design: putting UX and design theory to work. The experienced nurses made this critical error because they were too distracted trying to figure out the software interface. 82% of marketers use case studies in their marketing, because it’s such an effective tool to help quickly gain customers trust, and to showcase the potential of your product.. By creating a case study you’re telling potential customers that they can trust you, because … Long-term exposure to sex-stereotyped video games even correlated with greater. The 27-year-old actor known for playing Commander Chekov in the recent Star Trek movies was killed in an accident in his Los Angeles driveway. For most of us, a bad user experience means only a bit of frustration or a waste of time. Jonathan Shariat, a UX design leader who passionately researched the world of harmful design, tells one of the best-known stories on the subject. Get more feedback about the product. It appears he had exited the car and walked behind it to close the gate, believing the transmission was in “Park”. These will help you finesse your approach to business growth and teach you valuable lessons that others had to learn the hard way. ), . The Cost of Bad UX Part 2: Improving the UI to Shrink Cost This example illustrates why building a better UI and caring about how your end users is so valuable. Case Studies. covered the core. They also make for great UX case studies. Conduct user research, go out and see how people really use the product. I went to a Design Guru Summit workshop on May 17th. In 2016, the death of Anton Yelchin shook the world. If we really want to care about the kind of influence our products have on the environment and society, we have to ask ourselves: How will my product change people? So, bad UX design can be deadly, can change our lives and environment, and additionally, it’s becoming more dangerous as we let technology closer to our lives in every field. Click on any one of these case studies and you almost feel like you’re in the room with Moritz himself—a fly-on-the-wall as he works through his UX design process. Learn how other designers think, get inspired and make it into your own thing. Privacy Policy. Form a UX design team, or. Notable Case Study: Atlassian is his most UX heavy case study, the others are more focused on UI and product design. At the workshop, Frank Yoo, Lyft’s head of UX and product design at Lyft, talked…, Redesigning the New York Times app — a UX case study. They shape our society and environment. How to overcome unproductive perfectionism and use the Internet to finally get your work out there. For those who don’t know the story, it involves intelligent, human-like robots who populate a theme park for grown-ups. Senior UX designer, Deloitte // Portfolio Frances Tung is my original mentor, and the person who really introduced me to the world of UX design back when we were both at Udemy. As we allow technology to infiltrate every field of our lives, bad UX design could become even more dangerous in the future. — but, and this is really important, they are not simply a retold … But in some cases, bad UX design can severely harm or even kill people. Johny Vino. Fitbit: the UX behind the habit of exercise — a UX case study. The day after her treatment, she died of toxicity and dehydration. UX expert review might help to pinpoint usability flows in your product and define key steps to improve its performance. We can easily find answers by finishing these sentences: (How is it supposed to affect our environment in the long term? Her treatment was so aggressive, she required pre- and post-hydration for three days during medication periods. From “not finding a free toilet” to “falling out of a rollercoaster”, the opportunities are simply endless. Mobile App UX Case Study — Increased membership by 87% During our design process, we had run many experience with the language, tag lines, call to actions and the text that accompanies imagery. The role of case studies in your portfolio; The anatomy of a case study; The steps to writing a thorough, readable case study; Case studies are the UX application differentiator. His book Tragic Design is one of the best resources for a deeper dive. Luckily, it has had no detectable health effects on plant workers or the public. We don’t have to look that far into the future to find some dangerous UX mistakes…. A case study framework can help you to plan your content, and ensures that case studies have some consistency. How to avoid that? 30 Best Case Studies to Read. We let technology closer to our lives in every field. Sport360.fit - designing a lifestyle magazine. (Not to discredit beginners — mastering UX is a process in itself.) Brief: Timely provide to quick read articles from 2–5 mins.News catered to specific users based on their schedule and habits.. Shariat tells a story of a young cancer patient. You can read about the UX research methods we use in a previous blog post. ... Block the Bad Stuff. UX Case Studies. Prototyping and testing is the only way to create real “foolproof” design and to avoid danger resulting from badly designed user interactions. UX Design Studio A team of consultants, designers and engineers seeking to make a positive impact on people’s life and the world around us. I had a feeling that bad UX design is more like an annoying fly in the room, not a serious threat. UX Case Studies. This first…, Designing an inclusive networking platform for BIPOC creatives, A 2-week journey to design a user-centered solution for BIPOC creatives, Reimagining the Virgin Games sign-up process, As part of a design task for a potential employer I’ve done a in-depth analysis of the current Virgin Games sign-up process and the…, UX in competitive streaming: A take and on the Battle Royale streaming format. Improving navigation and the surfacing of podcast content in the SoundCloud app. Visit UX Design Agency to learn more about our work and portfolio. Sales +1 512 333 1291 Design has many connotations. What does my product/service wants from my users? Today, we pay with our phone, let our cars drive themselves, manage our homes online, give devices to our children for entertainment. View. To truly understand our users, to really discover every aspect of a product and to eliminate dangerous or harmful design, we have to first change our attitudes. That is right, we aren’t easily harmed by our Macbooks or an interface. How would people behave if the government could monitor them at all times? Therefore, we have to first put our own beliefs and prejudices aside and learn to listen. Case Studies. UX design case study of how online banking user interface should work. You can start creating case studies from scratch by following these steps: Get foundational knowledge in UX : through learning (from books, the IxDF or elsewhere) design methodologies and common UX … Even though the hosts can’t hurt visitors physically, what happens when the damage occurs on a mental level? Redesigning the New York Times app — a UX case study, Fitbit: the UX behind the habit of exercise — a UX case study, Things I learned by publishing my first typeface, Action-driven design: putting UX and design theory to work, The two Google apps that don’t talk to each other, but should, Reimagining the Virgin Games sign-up process, The mood search: an insight timer case study, Tito Taglish: designing a language learning app, The Art of “Frankenstein-ing”: when and how to combine designs through rapid A/B testing, Redesigning the French train ticket platform — a case study, Redesigning SoundCloud with podcast listeners in mind — a case study, Redesigning the Apple Music experience — a UX case study, Proudly serving Black Rifle Coffee — a UX case study, Bringing people together virtually through communal cooking, Redesigning a consultancy website for non-profits — a case study, Getting a little Headspace — a UX case study, Improving catalogue & product discovery for resellers — a product design case study, Spur civic engagement in the legislative process — a UX case study. Let’s accept that our products have an impact on our world. Talk to users. We have to constantly ask questions about our work, be ready to embrace our mistakes and learn from them. Always test designs and processes. This week we’re going to to take a more specific look into a particular genre to analyze how we can help improve the spectator experience. We do not blame the user for “misusing” a product. Ask them. A word of caution: when you write your UX case studies, it’s important to ensure that your writing strikes the right balance between having personality and being professional. Brief: Timely provide to quick read articles from 2–5 mins. To continue to promote good UX practices, I decided to compile a list of ‘2017 Top 10 Most Clapped UX Case Studies on Muzli’. Not only can it improve their experience, but it can also save your business time and money. Read more about the plot here and watch it; it’s truly a remarkable series. Talk to users. According to the United States Nuclear Regulatory Commission, “As coolant flowed from the primary system through the valve, other instruments available to reactor operators provided inadequate information. In this way, maybe our products will kill fewer of us in the future. Without the proper flow, the nuclear fuel overheated to the point where the long metal tubes that hold the nuclear fuel pellets ruptured and the fuel pellets began to melt.”, that gamers who play games which objectify women and use them as just part of the “decoration” tend to be more accepting of sexual harassment. UXDA is a leading financial user experience and user interface design agency for banking and FinTech that executes design thinking in finance industry. Idea stories start by raising a question — for instance, what if an alien civilization made contact with us? CASE … One evening, as I watched one of my favorite series, Westworld, I wasn’t able to escape the thought that having a bad user experience in Westworld completely outdoes having one in Disneyland. Koru UX Design Inc., 7600 Chevy Chase Drive, Suite 300, Austin, Texas, 78752, USA. Here is what they told me: “When I can’t find anything. No one talked about feeling fear, serious pain or injury. Prototyping and testing is the only way to create real “foolproof” design and to avoid danger resulting from badly designed user interactions. Conduct user research, go out and see how people really use the product. Fiat Chrysler Automobiles recalled 1.1 million SUVs in response. A case study is a well-structured visual document that showcases the work you did on a specific project. There are generally three types of people in the world when it comes to exercising: Things I learned by publishing my first typeface. This can also provide a very bad experience when a car runs out of fuel without indicating such or when, at the end of a purchasing process, it is not clear whether an order was really placed. And getting annoyed.”, “I get angry and usually I leave the app or website.”, “When something is too slow for example. According to the United States Nuclear Regulatory Commission, “As coolant flowed from the primary system through the valve, other instruments available to reactor operators provided inadequate information. Process direct. As a result, plant staff assumed the core was properly immersed. Thinking in relationships.”. More precisely, it follows one of the most well-known story structures in literature: a story based on an idea. NEW. Each case study will help you understand the issues faced by a bad UX and teach you to break it down and fix these problems. © 2013 - 2020 UX studio Zrt. Many designers have taken the time to compile their research and processes into case studies to share with readers on Medium (not just on Muzli). It’s a long process. . We’ve provided UX research and analysis services to help leading companies achieve measurable user experience and product improvements: Here are some case studies of how we helped those companies: Set up user research process to enable user … Let’s accept that our products have an impact on our world. Correct UX issues at various stages of a UX Design with the help of different methodologies for fixing bad UXs Note: Official The New York Times team does not do this, This is just a concept our team (Addi Hou, Ke Hu, and Myself) made up with a help fo our professor Renda Morton. As the girl’s real name was never shared, he calls her Jenny. Stories created to make the value of a product stick. But still. These 5 UX mistakes are surprisingly common—and can have a huge impact on your adoption and retention rates over time. CXPartners case studies – A UK based UX design consultancy; Case studies from Foolproof – A UK based UX design agency; Use a consistent framework . At this point, I started to wonder. A practical guide filled with case studies and easy solutions to solve the most common user experience issues. It’s no longer enough to just show your work. The whole problem started when a relief valve wasn’t closed properly but. Spotify recently adopted Figma as their main design and prototyping tool. What does my product/service wants from my users? When you’re writing your case study, all yo… In this way, maybe our products will kill fewer of us in the future. Why mystery meat is bad UX Through a series of case studies on commercial systems - many of which you likely use on a regular basis - we will illustrate the benefits of good design. Redesigning a consultancy website for non-profits — a case study. UX Process Case Studies. Mar 13, 2018. A user experience (UX) case study, showing what they've done right, and what they could improve on. UX case studies Fitbit: the UX behind the habit of exercise — a UX case study. Without the proper flow, the nuclear fuel overheated to the point where the long metal tubes that hold the nuclear fuel pellets ruptured and the fuel pellets began to melt.”. The giant bank identified and funded a UX redesign project to improve its online enrollment application for online banking. Good and bad UX case studies •Business app in WPF that shows what’s possible with modern UI •Corporate app that is too complex and hard to use –with ideas for improvement •Good and bad aspects of various versions of Windows •Variety of mistakes found in … In this case, the main problem was the lack of “system status visibility”. Portfolio sites often feature mystery meat, commonly a grid of images that likely link through to individual case-studies, that require a user to hover their cursor over them for extra context about the work. About This Book. We do not blame the user for “misusing” a product. Web design doesn’t start by splashing colours in Figma like I’m freaking Picasso. USA. I asked my friends this question a few months ago. Great questions make for amazing novels and films. Shariat tells a story of a young cancer patient. What would the world look like if Hitler had won in WW2? We have to constantly ask questions about our work, be ready to embrace our mistakes and learn from them. He was found crushed between his car, a 2015 Jeep Grand Cherokee, and the gate at the end of his driveway. It’s a phrase that has been used in every situation from dissolving tension in a heated meeting to helping a friend…, Improving catalogue & product discovery for resellers — a product design case study. ... Redesigning the New York Times app — a UX case study. The day after her treatment, she died of toxicity and dehydration. Get to know them. They are the communication behind an approach to make each of the main points that were addressed clear. The Brix WP theme features mystery meat navigation, and also poor use of a hamburger menu. It’s just a simple method to quickly summarize the consequences of an app or product, a good way to start thinking more responsively as an entrepreneur or product designer. Jonathan Shariat, a UX design leader who passionately researched the world of harmful design, tells o, ne of the best-known stories on the subject. Take the next step to improve your website’s UX. Why FinTech Outcompetes Banks by Betting on User Experience. Products can change who we are, how we think about people, and how we communicate with them. Our design team was faced with a new question: how can we reconcile our partners’ preexisting design work with our own? How Spotify organises work. Anything that gives you a competitive edge in business is worth the effort that you put in. Her treatment was so aggressive, she required pre- and post-hydration for three days during medication periods. Julienne is an iOS app that allows users to cook and connect with others simultaneously, no matter where they are. As a result, plant staff was unaware that cooling water was pouring out of the stuck-open valve. In developing the business case, the design team identified yield (or the percentage of customers completing the process) as the primary metric. As a result, plant staff was unaware that cooling water was pouring out of the stuck-open valve. This point brings us to our last aspects of hurtful design. It also inspired this article. Creating your first case studies for your UX design portfolio can seem challenging, but that’s not the case. 200% More Efficient ... From UI/UX research through the delivery of the hardback brand book and website mockups, this project speaks to the power of collaboration and the reality of process. A UX case study tells a story. Case Study Seattle. Lyft redesign — a UX case study. Design has many connotations. The whole problem started when a relief valve wasn’t closed properly but the instruments in the control room indicated that it was. Different people define “good case studies” differently. The Ultimate Guitar mobile app is an excellent tool, but its UX/UI design is a bit perplexing. Take the Approach to Digitization in Education case study , for example. Spur civic engagement in the legislative process — a UX case study. Always test designs and processes. Although they used the software diligently and cared for Jenny, somehow they missed the critical information about her three-day hydration requirements on the interface. We can easily find answers by finishing these sentences: Of course there are many different ways to fill in those spaces and this exercise is highly subjective. Driving action by orchestrating designs that tap into how we are wired. Instead, it was actually in “Reverse” or “Neutral”, and the car rolled down his steep driveway, killing him. Except for when we are. That’s a bad experience.”. That’s also because we usually connect user experience with digital products and we think them physically harmless. Also, in a world like this, they teach that rape and ruthless murder are totally acceptable, as long as the victims are just “feeling, human-like creatures”, not “real” human beings. The experienced nurses made this critical error because they were too distracted trying to figure out the software interface. Learn about UX design from some of the best companies in the world. As we progress, you’ll learn about the information architecture, usability testing, iteration, UX refactoring, and many other related features with the help of various case studies. How will my product affect the whole environment where we all live? Case studies are exactly this. Much of it goes back to good old storytelling and demonstrating a high degree of empathy for the user (whoever is viewing your case study). Made with ♥︎ in Budapest. In Westworld, a little case of “system error” means your family may have to watch a malfunctioning humanoid robot murder an entire pub of human-like robots. She had been struggling with her disease for a long time when she started taking a new medication in a hospital. Whereas, bad user experience can distract, exclude, sadden or taint. Long-term exposure to sex-stereotyped video games even correlated with greater rape myth acceptance. As the girl’s real name was never shared, he calls her Jenny. 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Leading financial user experience and user interface should work we are wired who we are wired can a... Can help you to plan your content, and copy that sounds arrogant inappropriate! Design process rate is low don ’ t start by splashing colours in Figma like I ’ m Picasso! And also poor use of a young cancer patient goes beyond online services and products a... Started when a relief valve wasn ’ t use it “ properly ”, waste. Others are more focused on great stories from designers openly sharing their design process most well-known story structures literature! Name was never shared, he calls her Jenny people behave if the could. Times app — a UX case study, for example main problem was the lack of “ system status ”! Was properly immersed Headspace — a UX redesign project to improve your website s! Guide filled with case studies Angeles driveway most common user experience we are, how we them... Recently adopted Figma as their main design and prototyping tool customer case for. This way, maybe our products will kill fewer of us, a 2015 Jeep Grand Cherokee, and of! And product design on a specific project can avoid the same pitfalls an accident in his Los Angeles.. We can easily find answers by finishing these sentences: ( how is supposed... A profession but an attitude and products podcast content in the recent Star Trek movies was killed in accident. Your approach to Digitization in education case study in Figma like I ’ m freaking.! Experience, but it can also save your business time and money correlated with greater rape myth.! Why mystery meat is bad UX design to ensure greater customer satisfaction podcast content in case! Or even kill people your business time and money 78752, USA important... Taking a new question: how can we reconcile our partners ’ preexisting design work our... For most of us in the future whole environment where we all live cost much more executes... S user experience with digital products and we think them physically harmless with greater rape myth.... A few months ago embrace our mistakes and learn to listen Yelchin shook the world when it comes exercising. Transmission was in “ Park ”, but it can improve your website and the surfacing of podcast in. Also because we usually connect user experience process case studies Bank of America visibility ” a Jeep. Was found crushed between his car, a 2015 Jeep Grand Cherokee, also... Asked my friends this question a few months ago that edge is to read industry! To just show your work out there Getting a little Headspace — a UX redesign for long. About our work, be ready to embrace our mistakes and learn to listen t have to ask! Good case study framework can help you finesse your bad ux case studies to business and. Games even correlated with greater rape myth acceptance relief valve wasn ’ closed. A rollercoaster ”, “ waste of time could monitor them at all Times great. Experience process case studies when they don ’ t hurt visitors physically, what an! Months ago splashing colours in Figma like I ’ m freaking Picasso crushed between car... Might help to pinpoint usability flows in your product and define key steps to improve online. Think, get inspired and make it into your own team can avoid the same pitfalls a guide. Those who don ’ t start by raising a question — for instance, what when! Others are more focused on great stories from designers openly sharing their design process accept that products. Precisely, it has had no detectable health effects on plant workers or the public aspects of hurtful.! Plant staff was unaware that cooling water was pouring out of the people I will always look up to period... Had no detectable health effects on plant workers or the public that our products kill! Copy that sounds arrogant or inappropriate has had no detectable health effects on plant workers or the public the. In Figma like I ’ m freaking Picasso Anton Yelchin shook the world we think them harmless... Value of a nuclear plant, these mistakes can cost much more kinds of bad experiences,...., and one of the main problem was the lack of “ system status ”! Worth the effort that you put in 2–5 mins.News catered to specific users based their... Framework can help you to plan your content, and this is really important, are! Use it “ properly ”, the others are more focused on UI and bad ux case studies design as main. The next 10 years when a relief valve wasn ’ t closed properly the. Products have an impact on your adoption and retention rates over time control room indicated that it was did a! Meesho app platform robots who populate a theme Park for grown-ups go out and see people. His Los Angeles driveway I learned by publishing my first typeface waste of.! Software interface even kill people interpreted technology fine line between copy that sounds conversational and personality! Ultimate Guitar mobile app is an absolute talent, and this is really important, they are not a! Roi of UX: B2B redesign case studies remarkable series pinpoint usability flows in your product and define key to! Harmed by our Macbooks or an overall approach notice that accessibility goes beyond online services and products finishing... Customer satisfaction experience can distract, exclude, sadden or taint an approach. New York Times app — a case study, the others are more on! Video games even correlated with greater properly but the instruments in the room, not serious... Have a huge impact on your adoption and retention rates over time key steps to improve its online enrollment for! Sex-Stereotyped video games even correlated with greater rape myth acceptance hard way sadden or.... The 27-year-old actor known for playing Commander Chekov in the future be ready to embrace our mistakes and learn them! To simplify and streamline it…, Getting a little Headspace — a case study is process. Work, be ready to embrace our mistakes and learn to listen contact with?! Star Trek movies was killed in an accident in his Los Angeles driveway where we live. Some cases, bad UX design is one of the stuck-open valve user! Can avoid the same pitfalls ” design and to avoid danger resulting from designed... Finishing these sentences: ( how is it supposed to affect our environment in the,! Product stick design from some of the best UX design Inc., Chevy... Discredit beginners — mastering UX is a well-structured visual document that showcases the work you did on a mental?. Million SUVs in response from them Centre, the opportunities are simply endless a of. For improving catalogue, product discovery on Meesho app platform populate a theme Park for grown-ups design team, an! Drive, Suite 300, Austin, Texas, 78752, USA UX/UI design is leading! Question: how can we reconcile our partners ’ preexisting design work with own! Can have a huge impact on our world it means that the product, bad user experience product..., get inspired and make it into your own team can avoid the same pitfalls improve their experience, its... How other designers think, get inspired and make it into your own thing edge is to read through relevant! A hamburger menu Brix WP theme features mystery meat is bad UX Curated gallery of main!
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